Re-submitting rejected claims

In some cases, Medicare can reject claims that you have submitted for various reasons. When this occurs, it is often the case that a piece of information will need to be updated on the relevant invoice before submitting it to Medicare once again. The steps below will take you through this.


  1. Open the relevant client's file and select 'Invoicing' from the left of the screen
  2. Select the 'Actions' button next to the relevant invoice, then select 'Unlock'
  3. Select the 'Actions' button, then 'Edit'
  4. Update any necessary information within the invoice
  5. Ensure 'Send request now' under 'Claim Information' is set to 'Yes'. Then select 'Update invoice' to resubmit the claim


James Hogan -

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